What are the responsibilities and job description for the Entry Level Customer Support Representative position at PMI Sales Agency?
We value our partnered clients and share their vision of growth. Our success in creating these long-lasting, promising business relationships is due to our dedicated Customer Support and Sales teams. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to add an Entry Level Customer Support Representative. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Entry Level Customer Support Representative role was made for you!
Responsibilities of an Entry Level Customer Support Representative:
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Responsibilities of an Entry Level Customer Support Representative:
- Initiate the sales process and identify, troubleshoot, and provide clients resolutions to their issues and concerns
- Establish and maintain long lasting business and client relationships
- Maintain open communication between our clients, their consumers, and our Client Relations Associate Team
- Utilize product knowledge to complete sales of products and services as needed and assist our in new customer acquisitions
- Provide clients with an individualized purchasing experience and utmost customer service
- Coordinate with sales team to ensure process orders are completed and installation dates are set
- Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Customer Support team
- Collaborate with fellow Entry Level Customer Support Representatives, and other Customer Service, Sales, and Client Relations team members so that all sales targets are met
- Required: High School Diploma or equivalent certification required
- Preferred: Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields
- 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred
- People-oriented and passionate about building relationships
- Charismatic and personable demeanor that transpires to fellow Entry Level Customer Support Representatives and department members
- Results-driven and self-motivated to improve interpersonal skills
- Practices active listening and is empathetic to client’s concerns
- Solution-oriented and takes initiative in resolving unexpected challenges
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