What are the responsibilities and job description for the Community Association Manager - Portfolio position at PMP Management?
Who We’re Looking For:
PMP Arizona is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.
Position Description:
Community Managers typically manage 5 to 6 Associations with strong support provided by a dedicated Associate Manager, Customer Care Champions, and a full administrative team. This allows our Community Managers to stay focused on their key objectives and offer a level of service, expertise and knowledge that surpasses our client’s expectations.
Position Duties:
Acts as or oversee the primary liaison with the Association Board of Directors and homeowners.
Oversee the operation and administration of the Association in accordance with the management agreement and the Association’s policies and procedures.
Perform administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
Ensure PMP Management tools are being effectively utilized such as maintenance calendar, action item tracker, financial summaries, delinquency tracker, etc.
Review monthly financial reports and financial summaries.
Provide and/or oversee recommendations to the Association’s Board of Directors and committees on items that need to be addressed within the community.
Set-up, attend and facilitate Board meetings as per PMP standard.
Prepare Board packages according to PMP’s “Absolutes” and standard.
Assist Board of Directors/Architectural Review Board with the architectural review process and/or routine inspections as necessary.
Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
Conduct walks/inspections of the communities as required in the management contract.
Other duties as assigned.
Required Qualifications:
4 Year College Degree preferred
2 Years of experience as a HOA portfolio or on-site manager preferred
CMCA certification preferred
Extraordinary customer service skills
Exceptional customer service skills
Proficient in Microsoft Word, Excel, and Outlook
Able to quickly learn and understand company used software programs
Proficient in reviewing and understanding budgets and financial statements
Strong organizational skills
An honest, responsible, optimistic, and enjoyable demeanor
