Demo

Compliance Assistant

PMP Management
Laguna Hills, CA Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 4/30/2025

Job Description

Job Description

Description : Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as an Compliance Site-Conditions Assistant, Laguna Village Owners Association, Laguna Hills.

Who We Are

Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

Position Description : The Compliance Site-Conditions (CSC) Assistant helps the community achieve its goals for Unit appearance and common area maintenance, risk management, and resident quality of life by observing, documenting, and reporting all types of site conditions and initiating, monitoring, and completing the appropriate administrative steps to help achieve resident compliance with Unit maintenance standards and the Parking, Architectural and other Rules and to inform and facilitate timely and proper care of the common area and its facilities by the management team and service providers. As an integral member of the three-person onsite staff, the CSC also performs or assists with additional office and general tasks listed below and others as necessary and / or requested.

Responsibilities :

The CSC Assistant reports to the onsite General Manager and Associate Manager.

Compliance :

  • Become familiar with the Architectural, Unit maintenance, parking, and other Rules and standards of the Association and the enforcement standards and procedures adopted by the Board of Directors.
  • Conduct scheduled and spot inspections of the property using the community golf cart and on foot to identify, document, photograph and report conditions, violations and corrections of violations using Management’s learner- and user-friendly, yet powerful Vantaca mobile app & software.
  • Issue hard-copy and digital citations for illegally parked vehicles and liaise with the patrol service and tow company as needed for required tows.
  • Manage the Vantaca compliance database. Close out matters that have been corrected. Generate, print, and post letters to be issued, advance enforcement steps, generate reports for Board review for information and hearings with owners.
  • Maintain complete and organized digital and hard copy records.
  • Brief the General Manager and Associate Manager on your activities and the details of compliance issues.
  • Provide owners with status of their compliance and architectural items.
  • Provide owners and residents with accurate explanations and information about the Rules, standards, and enforcement procedures that are in your purview.
  • Identify and report unapproved Unit-exterior architectural changes and confirm and document the progress of approved projects. Generate, print, and post letters to be issued. Generate related reports for the Architectural Review Committee (ARC) and Board of Directors.
  • Maintain complete and organized digital and hard copy architectural records.
  • Attend the monthly daytime Architectural Committee Meetings. Record and follow through on committee actions and requests.

Site conditions :

  • Conduct scheduled and spot inspections of the common area and facilities to identify and document safety-related, extraordinary, and routine maintenance needs, progress and completion of projects, and other service provider activity. Generate reports of same for staff and Board review ad action.
  • Exercise care of the property within the physical limits of your position : reset out-of-place Clubhouse and pool furniture, close and report unlocked pool gates, etc.
  • General

  • Keep privileged information confidential.
  • Provide positive, professional, and honest communication with all Homeowners, Tenants, service providers, and onsite & off-site Management staff.
  • Cover the office for other staff when necessary or requested. Answer the phone, greet visitors, take messages, etc.
  • Assist with set up and tear down of furniture and equipment in the Clubhouse for Meetings and reserved events.
  • Assist with preparing mailings, posting in the bulletin boards, posting temporary signs, office organization, storing and moving office and janitorial supplies.
  • Suggest helpful newsletter topics related to your areas of responsibility.
  • Other duties as requested.
  • Requirements :

  • High-School Diploma
  • At least 1 year in a position with security, administrative, or customer service components.
  • HOA or multi-family property experience a plus.
  • Patrol or guard service experience a plus.
  • Guard card is and will not be required, but is a plus
  • Knowledge, Skills, and Abilities :

  • An honest, responsible, optimistic, and enjoyable demeanor.
  • Ability to effectively communicate in a respectful and positive manner.
  • Excellent customer service and follow through.
  • Excellent organizational ability.
  • Excellent time management ability.
  • Proficient, familiar with Microsoft Office (Word, Adobe, Excel, and Outlook).
  • Coachable and adaptable to learning new systems and procedures.
  • Physical Demands :

  • Sitting at a desk for long period
  • Walking for up to two hours.
  • Ability to lift up to 25 lbs.
  • Ability to operate a gold cart.
  • PMP Professionals LLC. is an equal opportunity employer and makes employment decisions based on merit. Qualified applicants are considered for employment without regards to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws. PMP Professionals LLC will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

    Requirements :

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