What are the responsibilities and job description for the Customer Service Team Member position at PMTD Restaurants?
You are the face of the restaurant! You are the first person our customers see when they walk in the door or pull up to the drive-thru window. You are the friendly voice that greets them. You have the most important job in the company – you serve our customers! You prepare our world famous food every day. Each customer is someone’s Mother or Brother or Son or Aunt and you have the opportunity to make their day. Don’t let that opportunity pass you by! You have high standards. You would never serve a product to a customer that you wouldn’t serve to your family or best friend. You are the reason our customers return again and again. By serving hot and fresh food, delivering friendly service, and keeping the restaurant clean, you leave a positive impression on the experiences of other people. What can be more meaningful that that! Bet you even have a couple of customers who come in and ask for you by name!
Key Responsibilities (what TMs do)
Step Change Thinker
Needs little guidance in solving problems
Know How Builder
Trains on their core position using the Learning Zone
People Grower
Role models How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within their restaurant
Demonstrates take the hill teamwork with fellow team members by helping others when they need it
Believes in all people by treating others fairly and with respect
Recognizes others for a job well done
Demonstrates positive energy at all times
Action Driver
Role models customer mania and has a passion for winning by following standards : CHAMPS, CFF (Cleanliness, Friendliness, Food) and executing BLAST (Believe, Listen, Apologize , Satisfy, Thank)
Greets each customer with a smile
Creates a winning experience for every customer
Goes for breakthrough results by suggestive selling
Knows restaurant and shift goals and works to achieve them everyday
Follows food & safety procedures and reports any issues to the Manager on Duty and / or RGM
Intentionality to Lead
Focuses on achieving excellence in current role as a foundation for bigger responsibilities
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