What are the responsibilities and job description for the Agency Operations Manager Sr. position at PNC Financial Services Group, Inc.?
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Agency Operations Manager Sr. within PNC's Commercial Loan Operations organization, you will be based in Dallas-Fort Worth Metroplex or within PNC footprint.
This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager's discretion.
Job Summary
We are seeking an experienced Syndicated Loan Operations Manager Senior to oversee the processing, administration, and servicing of PNC-Agented loan transactions. This role involves leading teams that perform loan settlements, process cash flows, ensure compliance with loan agreements. The ideal candidate will have deep knowledge of syndicated loan structures, loan documentation, and operational best practices.
Key Responsibilities
- Act as the main point of contact between customers, investors, and a variety of internal line of-business teams for loan-related inquiries.
- Manage and consistently develop a team of loan administrators, ensuring they have the necessary skills and resources to perform job functions accurately and independently.
- Oversee the end-to-end syndicated loan lifecycle, including loan funding, interest and principal payments, rollovers, amendments, and reconciliations.
- Provide feedback and coaching to drive performance.
- Ensure compliance with loan agreements, regulatory requirements, and internal policies.
- Maintain metrics to measure team performance and enforce a robust quality control environment.
- Perform control observations and identify areas for improvement.
- Ensure adherence to industry best practices, regulatory guidelines, and operational controls.
- Foster a collaborative environment and be a culture leader.
Preferred Qualifications, Capabilities, And Skills
This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.
Job Description
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to :
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications / licensures needed to be successful in this position.
Preferred Skills
Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)
Competencies
Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Management Process, Process Management, Standard Operating Procedures
Work Experience
Roles at this level typically require a university / college degree, with 5 years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Pay Transparency
Base Salary : $65,000.00 - $149,500.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and / or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 02 / 21 / 2025, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility : maternity and / or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Salary : $65,000 - $149,500
