Branch Service Specialist

Position Overview
PNC Financial Services Group, Inc. is a leading financial institution that values its employees as its greatest differentiator and competitive advantage. Our team is united in delivering exceptional customer experiences that foster an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute to the company's success.

Job Description

• As a Full Time Branch Service Specialist within PNC's Retail Branch organization, you will provide top-notch customer service, accurately process high volume customer banking transactions, educate customers on new technology, and develop banking product referral opportunities through strong customer relationship skills.
• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.