What are the responsibilities and job description for the Business Center Assistant Manager position at PNC Financial Services Group, Inc.?
Position Overview
At PNC, our people are the greatest differentiator and competitive advantage in the markets we serve. We foster an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company's success.
Job Description
Requirements
People Manager Expectations
Qualifications
Successful candidates must demonstrate relevant knowledge, skills, and abilities for the role, including accountability, banking, client counseling, and decision-making.
At PNC, our people are the greatest differentiator and competitive advantage in the markets we serve. We foster an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company's success.
Job Description
- Responsible for ensuring operational soundness of the branch and team, including security procedures, audit controls, compliance, and regulatory guidelines.
- Influences a range of eco-system partners in an omni-channel environment.
- Manages and executes proactive client experiences within an omni-channel environment.
- Fosters a positive working environment for exceptional service and customer relationships.
- Drives employee engagement experience, focusing on training, coaching, and development of employees.
- Ensures proper oversight and adherence to regulatory, security, and audit requirements.
Requirements
- Customer Focused - knowledgeable of customer needs and satisfaction as primary considerations.
People Manager Expectations
- Include Intentionally - cultivates diverse teams and inclusive workplaces.
- Live the Values - role models company values with transparency and courage.
- Enable Change - drives change and innovation that transforms the business.
- Achieve Results - takes personal ownership to deliver results and empowers others in decision-making.
- Develop the Best - raises the bar with talent decisions and guides achievement of employees and customers.
Qualifications
Successful candidates must demonstrate relevant knowledge, skills, and abilities for the role, including accountability, banking, client counseling, and decision-making.
