What are the responsibilities and job description for the Customer Engagement Representative position at PNC Financial Services Group, Inc.?
Key Responsibilities
Required Skills and Qualifications
- Provide exceptional customer service and support to build strong relationships with customers.
- Accurately process a high volume of customer banking transactions.
- Educate customers on new technologies and banking products to increase sales and customer satisfaction.
- Identify and refer banking opportunities to branch staff to increase revenue.
- Perform lobby engagement activities to connect with customers and promote PNC products.
- Apply product and procedural knowledge to solve customer problems and ensure compliance with policies and procedures.
Required Skills and Qualifications
- Customer Service
- Banking Operations
- Communication and Interpersonal Skills
- Problem-Solving and Critical Thinking
- Accuracy and Attention to Detail
