What are the responsibilities and job description for the Customer Experience Champion position at PNC Financial Services Group, Inc.?
Job Description:
PNC Financial Services Group, Inc. seeks a Regional Banker/Teller to join our team in Cranberry Township, PA. As a key member of the Regional Resource Team, you will support multiple branches in PNC's WPA Retail Market. Your primary responsibilities will include:
Main Responsibilities:
Requirements:
To be successful in this role, you must possess the following skills, competencies, work experience, education, and certifications/licensures:
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs
Work Experience:
Roles at this level typically require 1 years of related experience or product knowledge. A comparable combination of education, job-specific certification(s), and experience may also be considered.
Education:
No degree required. However, relevant education or training may be beneficial.
Certifications:
No required certification(s).
PNC Financial Services Group, Inc. seeks a Regional Banker/Teller to join our team in Cranberry Township, PA. As a key member of the Regional Resource Team, you will support multiple branches in PNC's WPA Retail Market. Your primary responsibilities will include:
Main Responsibilities:
- Customer Service - Provide exceptional customer service by identifying opportunities to improve customers' financial wellbeing and create loyalty while increasing share of wallet.
- Sales and Service Activities - Participate in proactive sales and service activities, identify referral opportunities, and collaborate with ecosystem partners to grow customers' share of wallet.
- Lobby Engagement - Create customer loyalty and grow share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Risk Management - Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Requirements:
To be successful in this role, you must possess the following skills, competencies, work experience, education, and certifications/licensures:
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs
Work Experience:
Roles at this level typically require 1 years of related experience or product knowledge. A comparable combination of education, job-specific certification(s), and experience may also be considered.
Education:
No degree required. However, relevant education or training may be beneficial.
Certifications:
No required certification(s).
