What are the responsibilities and job description for the Customer Experience Manager - Banking position at PNC Financial Services Group, Inc.?
Role Summary
PNC Financial Services Group, Inc. is seeking a highly motivated Regional Banker/Teller to join our team in Cheboygan, MI. As a full-time Regional Banker/Teller, you will engage in proactive sales and customer service activities, including teller transactions, selling bank products, and developing referral opportunities. You will be part of the Regional Resource Team, based in Cheboygan, MI, to support multiple branches in PNC's Lakeshore Retail Market. Key responsibilities include managing the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.
Responsibilities
Your key responsibilities will include:
• Participating in proactive sales and service activities
• Identifying referral opportunities
• Collaborating with ecosystem partners to grow customer's share of wallet
• Positioning PNC solutions to drive new revenue and customer loyalty
• Applying product and procedural knowledge to identify, mitigate and solve customer problems effectively
• Managing risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
Benefits and Culture
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
PNC Financial Services Group, Inc. is seeking a highly motivated Regional Banker/Teller to join our team in Cheboygan, MI. As a full-time Regional Banker/Teller, you will engage in proactive sales and customer service activities, including teller transactions, selling bank products, and developing referral opportunities. You will be part of the Regional Resource Team, based in Cheboygan, MI, to support multiple branches in PNC's Lakeshore Retail Market. Key responsibilities include managing the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.
Responsibilities
Your key responsibilities will include:
• Participating in proactive sales and service activities
• Identifying referral opportunities
• Collaborating with ecosystem partners to grow customer's share of wallet
• Positioning PNC solutions to drive new revenue and customer loyalty
• Applying product and procedural knowledge to identify, mitigate and solve customer problems effectively
• Managing risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
Benefits and Culture
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
