What are the responsibilities and job description for the Customer Experience Specialist position at PNC Financial Services Group, Inc.?
Job Description
- Deliver a unique customer experience by understanding their needs, preferences, and financial goals.
- Educate customers on banking products and services that meet their needs.
- Process various customer interactions, including transactions, deposits, and withdrawals.
- Identify opportunities to refer customers to other PNC products and services.
- Work collaboratively with branch staff to ensure seamless customer service.