What are the responsibilities and job description for the Customer Service Lead position at PNC Financial Services Group, Inc.?
Position Overview
At PNC Financial Services Group, Inc., we value our employees as our greatest assets. We strive to deliver exceptional customer experiences that foster loyalty and trust. As a Teller Lead, you will play a crucial role in coaching and mentoring tellers to provide outstanding customer service. Your primary responsibilities include supervising customer interactions, educating customers on new technologies, and assisting with outbound calling initiatives.
Key Responsibilities:
Requirements:
We are seeking a highly motivated and experienced professional who possesses excellent communication skills, attention to detail, and the ability to work effectively in a team environment. The ideal candidate will have a minimum of 1 year of related experience in banking or a related field.
Benefits:
PNC offers a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, disability protection, and a 401(k) plan with company match.
At PNC Financial Services Group, Inc., we value our employees as our greatest assets. We strive to deliver exceptional customer experiences that foster loyalty and trust. As a Teller Lead, you will play a crucial role in coaching and mentoring tellers to provide outstanding customer service. Your primary responsibilities include supervising customer interactions, educating customers on new technologies, and assisting with outbound calling initiatives.
Key Responsibilities:
- Coach and mentor tellers to deliver exceptional customer service and improve customer financial well-being.
- Supervise customer interactions, including transactions and conversations, to identify opportunities for referrals and sales.
- Educate customers on alternative banking options and promote PNC products and services.
- Assist the Branch Manager in performance management and new hire selection processes.
Requirements:
We are seeking a highly motivated and experienced professional who possesses excellent communication skills, attention to detail, and the ability to work effectively in a team environment. The ideal candidate will have a minimum of 1 year of related experience in banking or a related field.
Benefits:
PNC offers a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, disability protection, and a 401(k) plan with company match.
