What are the responsibilities and job description for the Customer Service Representative position at PNC Financial Services Group, Inc.?
Responsibilities
- Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing.
- Collaborate with ecosystem partners to grow the customer's share of wallet and drive new revenue and customer loyalty.
- Determine the customer's financial needs and provide personalized solutions to meet those needs.
- Analyze customer data to identify potential issues and provide proactive solutions.
- Educate customers on options for managing financial transactions using technology, tools, and resources.
- Solve customer complaints and concerns in a timely and effective manner.
