What are the responsibilities and job description for the Customer Service Team Lead position at PNC Financial Services Group, Inc.?
Competencies and Skills
The ideal candidate should possess the following skills and competencies:
- Accuracy and Attention to Detail: Ensure all transactions and communications are accurate and error-free.
- Addressing Customer Needs: Respond promptly to customer inquiries and concerns, providing solutions or escalating issues as necessary.
- Creative Problem Solving: Think critically to resolve complex problems and improve processes.
- Digital Awareness: Stay up-to-date with emerging technologies and trends to enhance customer experiences.
