What are the responsibilities and job description for the Financial Services Associate position at PNC Financial Services Group, Inc.?
PNC Financial Services Group, Inc. is committed to providing a unique customer experience that improves financial well-being and creates loyalty. As a Part Time Teller, you will play a key role in achieving this goal by providing exceptional customer service, accurately performing high-volume banking transactions, and educating customers on new technologies and banking product referral opportunities.
Job Description
In this role, you will:
- Foster an inclusive workplace culture where every employee feels valued and respected.
- Deliver a unique customer experience aimed at improving customer financial well-being and creating loyalty while increasing share of wallet.
- Process a variety of customer interactions.
- Educate customers on alternatives available for their financial interactions.
- Identify banking opportunities during the customer interaction and refer as appropriate.
Responsibilities
Your responsibilities will include:
- Providing top-notch customer service.
- Accurately performing high-volume banking transactions.
- Educating customers on new technologies and banking product referral opportunities.
- Developing banking product referral opportunities through strong customer relationship skills.
Required Skills and Qualifications
To excel in this role, you must possess the following skills and qualifications:
- Customer Focus - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Risk Management - Assessing and effectively managing all of the risks associated with business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Preferred Skills
The ideal candidate will possess the following preferred skills:
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for part-time employees include:
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee life insurance
- 401(k) with PNC match
- Pension and stock purchase plans
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
