What are the responsibilities and job description for the Lead Teller position at PNC Financial Services Group, Inc.?
Position Overview
PNC is a people-driven organization that values inclusivity and diversity. We strive to deliver exceptional customer experiences through teamwork and collaboration. As a full-time Teller Lead, you will play a key role in coaching and mentoring Tellers to improve customer satisfaction and loyalty.
Job Description
Key Qualifications
We seek candidates who demonstrate strong customer focus, risk management skills, and the ability to work effectively in a team environment. Preferred qualifications include:
What We Offer
PNC provides a comprehensive range of benefits to support your well-being and career growth, including medical/dental/vision coverage, life insurance, disability protection, 401(k) matching, pension plan, and more. Additionally, we offer paid time off, including holidays, vacation days, and occasional absence days.
PNC is a people-driven organization that values inclusivity and diversity. We strive to deliver exceptional customer experiences through teamwork and collaboration. As a full-time Teller Lead, you will play a key role in coaching and mentoring Tellers to improve customer satisfaction and loyalty.
Job Description
- Coaches and mentors Tellers to deliver outstanding customer service and create opportunities for referral and growth.
- Processes various customer interactions, educates customers on available alternatives, and identifies banking opportunities to refer as appropriate.
- Leads by example in lobby engagement activities, connecting with customers and positioning PNC products to meet their needs.
- Cultivates clear communication skills, transaction handling, and problem resolution processes among Tellers.
- Ensures adherence to all policies and procedures, demonstrating sound judgment within established limits.
Key Qualifications
We seek candidates who demonstrate strong customer focus, risk management skills, and the ability to work effectively in a team environment. Preferred qualifications include:
- Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
- Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
What We Offer
PNC provides a comprehensive range of benefits to support your well-being and career growth, including medical/dental/vision coverage, life insurance, disability protection, 401(k) matching, pension plan, and more. Additionally, we offer paid time off, including holidays, vacation days, and occasional absence days.
