What are the responsibilities and job description for the Part Time Teller position at PNC Financial Services Group, Inc.?
Position Overview
PNC employees take pride in delivering exceptional customer experiences that improve financial wellbeing and create loyalty. To continue building upon this reputation, we expect our employees to be focused on meeting customer needs while managing risks effectively.
Job Description:
Key Responsibilities:
Customer Focus:
We prioritize customer satisfaction, ensuring that every interaction is personalized and engaging. Our team members are empowered to make informed decisions that drive positive outcomes and foster long-term relationships with our customers.
Managing Risk:
Our risk management framework ensures that we assess and effectively manage all associated risks with business objectives and activities, upholding PNC's Enterprise Risk Management standards.
Qualifications:
Successful candidates must demonstrate relevant knowledge, skills, and abilities for this role. Key qualifications include accountability, banking expertise, client loyalty, and effective communication skills.
PNC employees take pride in delivering exceptional customer experiences that improve financial wellbeing and create loyalty. To continue building upon this reputation, we expect our employees to be focused on meeting customer needs while managing risks effectively.
Job Description:
- Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
- Processes various customer interactions, educates customers on alternatives available for their financial transactions, and identifies banking opportunities during the interaction.
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs, educating them on options for managing financial transactions using technology, tools, and resources.
- Applies product and procedural knowledge to solve customer problems and adheres to all policies and procedures, demonstrating sound judgment within established limits.
Key Responsibilities:
- Identify and capitalize on customer opportunities through meaningful conversations and referrals to branch staff or PNC ecosystem partners.
- Effectively communicate with customers, understanding their needs and preferences to provide tailored solutions.
- Maintain accurate records of customer interactions and transactions, ensuring seamless day-to-day operations.
Customer Focus:
We prioritize customer satisfaction, ensuring that every interaction is personalized and engaging. Our team members are empowered to make informed decisions that drive positive outcomes and foster long-term relationships with our customers.
Managing Risk:
Our risk management framework ensures that we assess and effectively manage all associated risks with business objectives and activities, upholding PNC's Enterprise Risk Management standards.
Qualifications:
Successful candidates must demonstrate relevant knowledge, skills, and abilities for this role. Key qualifications include accountability, banking expertise, client loyalty, and effective communication skills.
