What are the responsibilities and job description for the Personal Banker position at PNC Financial Services Group, Inc.?
Position Overview
PNC's success relies on the strengths of our employees, who deliver exceptional customer experiences while fostering a culture of inclusivity and respect. As a Personal Banker, you will be responsible for strengthening customer relationships by engaging in sales conversations to identify suitable financial solutions.
Job Description:
Key Responsibilities:
- Develop and maintain strong relationships with customers
- Identify and capitalize on sales opportunities
- Collaborate with colleagues to achieve business objectives
- Stay up-to-date on banking products and services
Qualifications:
A successful candidate must possess the necessary skills, competencies, work experience, education, and certifications to excel in this role. Key qualifications include:
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs
PNC's success relies on the strengths of our employees, who deliver exceptional customer experiences while fostering a culture of inclusivity and respect. As a Personal Banker, you will be responsible for strengthening customer relationships by engaging in sales conversations to identify suitable financial solutions.
Job Description:
- Acquire and deepen the branch customer base through proactive sales and service activities, ensuring customers receive tailored financial solutions.
- Manage the customer experience by identifying opportunities to enhance their financial well-being, collaborating with ecosystem partners to grow their share of wallet, and positioning PNC solutions to drive new revenue and loyalty.
- Create customer loyalty and expand relationships through a differentiated customer experience, leveraging community Centers of Influence to acquire and retain customers.
- Apply product knowledge to effectively mitigate and solve customer problems, driving customer satisfaction and loyalty.
- Manage risk through adherence to policies and procedures, demonstrating sound judgment within established limits.
Key Responsibilities:
- Develop and maintain strong relationships with customers
- Identify and capitalize on sales opportunities
- Collaborate with colleagues to achieve business objectives
- Stay up-to-date on banking products and services
Qualifications:
A successful candidate must possess the necessary skills, competencies, work experience, education, and certifications to excel in this role. Key qualifications include:
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs
