What are the responsibilities and job description for the Personal Banker position at PNC Financial Services Group, Inc.?
Position Overview
PNC is a people-centric organization that values its employees as our greatest differentiator and competitive advantage. We strive to deliver exceptional customer experiences by fostering an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute to the company's success.
Job Description:
Key Qualifications:
Benefits:PNC offers a comprehensive range of benefits to support the well-being of our employees, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
PNC is a people-centric organization that values its employees as our greatest differentiator and competitive advantage. We strive to deliver exceptional customer experiences by fostering an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute to the company's success.
Job Description:
- We are seeking a Personal Banker who will acquire and deepen our branch customer base through proactive sales and service activities. The ideal candidate will manage customer relationships, identify opportunities to improve their financial wellbeing, and collaborate with ecosystem partners to grow customers' share of wallet.
- The successful candidate will drive proactive sales conversations through internal and outbound interactions using a defined sales process. They will elevate client loyalty by delivering a full PNC conversation with every client interaction, leveraging ecosystem partnerships, and community Centers of Influence to acquire, expand, and retain relationships.
- This role requires creating customer loyalty and growing customer share of wallet through a differentiated customer experience. The personal banker will perform lobby engagement activities to connect with customers, position PNC products to meet their needs, and educate them on options for managing financial transactions using technology, tools, and resources.
- The personal banker will apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
- This role involves managing risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and participating in branch daily operations to ensure they are completed efficiently and accurately.
Key Qualifications:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Benefits:PNC offers a comprehensive range of benefits to support the well-being of our employees, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
