What are the responsibilities and job description for the Business Resiliency Group Manager - Program Oversight and Execution position at PNC Financial Services Group?
Job Description
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city / state location of position].
Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Business Resiliency Group Manager within PNC’s Technology organization, you will be based in Pittsburgh, PA or one of PNC’s technology and innovation hubs (Cleveland, OH / Birmingham, AL / Dallas, TX / Phoenix, AZ). The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.
The Business Resiliency Group Manager will be responsible for continuous build-out and enhancements of the resiliency framework including :
- tDriving the strategy of adjusting, building, developing, maintaining, and testing the Company’s business resiliency program through impact analysis, risk assessment, and develop / modify plans for stronger resiliency and testing.
- tEstablish the execution of priority resiliency framework initiatives (technical and operational)
- tEstablish / Refine definitions, roles and responsibilities, testing / practices to execute, as well as the engagement model for each dimension of the framework with key stakeholders.
- tSocialize the program by driving awareness and engagement throughout the organization.
- tLead technical and operational change management through a standardized resiliency approach and governance.
Your team will lead dry run exercises, work on new initiatives, improve on operational resiliencies, identify critical processes and channels for customer and engineering capabilities to those systems to strengthen their resistance to outages.
This high-level leader will also advise and guide senior leadership to prepare for emergencies and other disruptive events. The ability to navigate through crisis management and deploy the business continuity plan will be important for your success in this role.
To be successful, you will need to have :
Job Description
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to :
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications / licensures needed to be successful in this position.
Preferred Skills Auditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, Process Design, Regulatory Compliance
Competencies Contingency and Disaster Recovery, Crisis Management, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability
Work Experience Roles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8 years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education Bachelors
Certifications No Required Certification(s)
Licenses No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility : maternity and / or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
