What are the responsibilities and job description for the Personal Banker position at PNC Financial Services Group?
Job Profile
Position Overview
PNC's greatest differentiator is our people, and we're united in delivering the best customer experience. As a Personal Banker, you'll strengthen relationships with a defined sales process, engaging customers in conversations to identify financial solutions.Job Description
- Grow the branch customer base through proactive sales and service activities, managing the customer experience to improve their financial wellbeing.
- Drive sales conversations through internal and outbound interactions, using a defined sales process to position PNC solutions and elevate client loyalty.
- Create customer loyalty and grow share of wallet through a differentiated customer experience, leveraging ecosystem partnerships and community Centers of Influence.
- Apply product knowledge to identify, mitigate, and solve customer problems effectively, driving customer loyalty and growth.
- Manage risk through adherence to policies and procedures, demonstrating sound judgment and scrutiny to avoid loss.
PNC Employees are expected to be:
- Customer Focused - knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in business decisions.
- assessing and managing risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Qualifications
Suitable candidates must demonstrate appropriate knowledge, skills, and abilities for this role, including accountability, banking, client loyalty, and effective communications.
Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive SalesCompetencies
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer NeedsWork Experience
Roles at this level typically require an Associate's or equivalent degree and 3 years' experience, or comparable education, certification(s), and experience.Education
No DegreeCertifications
No Required Certification(s)Licenses
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.Benefits
PNC offers a comprehensive range of benefits, including medical, dental, vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans.
