Personal Banker

Job Profile

Position Overview

PNC Financial Services Group values its people as the greatest differentiator and competitive advantage in the markets they serve. Our employees work together to deliver the best experience for our customers, fostering an inclusive workplace culture where all feel respected, valued, and have opportunities to contribute to the company's success.

A Branch Sales and Service Associate I will strengthen customer relationships through a defined sales process, spending most time as a personal banker engaging customers in sales conversations to identify appropriate financial solutions within PNC's Retail Branch Banking Network in Coolidge, AZ at the Coolidge branch.

Job Description

• Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customers' share of wallet, positioning PNC solutions to drive new revenue and loyalty.
• Create customer loyalty and grow share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position products to meet needs.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving customer loyalty.
• Manage risk through adherence to policies and procedures, demonstrating sound judgment within established limits, and participating in daily operations ensuring efficiency and accuracy.

PNC Employees pride themselves on our reputation, requiring employees to be:

• Customer Focused- Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in business decisions, creating customized customer solutions.
• - Assessing and effectively managing risks associated with business objectives and activities, ensuring adherence to PNC's Enterprise Risk Management Framework.

To learn more about this opportunity, please review job qualifications below.

Qualifications

Successful candidates must demonstrate relevant knowledge, skills, and abilities. Listed below are preferred skills, competencies, work experience, education, and required certifications/licensures needed for this position.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Work Experience

Roles at this level typically require an Associate's or equivalent degree along with related experience or product knowledge to accomplish primary duties, typically 3 years experience.

Education

No Degree Required

Certifications/Licenses

No Required Certification(s) or Licenses

Benefits

PNC offers comprehensive benefits to help meet your needs now and in the future, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, wellness program with financial incentives, paid time off, and additional programs.