Innovation Manager (Intelligent Automation)

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Innovation Manager you will work within PNC's Intelligent Automation organization. You will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

The Intelligent Automation sits at the intersection of business, innovation, and artificial intelligence (AI) to enable PNC’s businesses to transform. We solve the bank’s toughest problems while improving customer and employee experiences. As a Center of Excellence (CoE), we work hand in hand with different line of businesses and their technology teams to identify and help deliver high value business opportunities, maintain and enhance AI technologies and capabilities, and bring new AI technologies into the bank.

As an Innovation Manager you will lead a team of Innovation consultants to keep a pulse on emerging technology and innovative use cases through market research, vendor assessments, and proof of technology. You will work with Enterprise Architecture, Security, Risk and Legal to bring in new technologies.

Preferred skills:
Communicate to executive audience
Facilitate multiple stakeholders
Industry/market research
Technology POT/POC Assessment

Job Description

• Leads innovation team to meet organizational needs and to capitalize on potential new product opportunities.
• Develops, manages and implements a portfolio of innovation projects.
• Advises senior management and internal clients to understand the results and implications of innovation initiatives.
• Executes on innovation strategy. May assist senior management in developing innovation strategies and creating a vision that aligns with business strategies, processes and needs.
• Selecting, supervising, training and directing the work of Innovation staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Business Case Justification – Knowledge of the how's and why's of preparing and justifying business cases and value propositions; ability to justify business expenditures by identifying cost, benefits, ROI, opportunities, and risks.

Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.

Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.

Innovation – Develops new ideas and initiatives that improve the performance of the organization.

Product Design and Development – Knowledge of and ability to design, build, and develop a new product, technology, or service from concept through to production.

Qualitative Research – Knowledge of and ability to gain insight concerning the attitudes, beliefs, motivations and behaviors related to an organization's products, services and businesses.

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8 years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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