Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Line of Business Trainer Associate in PNC’s Accounts Receivable Operations Group, you will be based in Atlanta, GA. This is an on-site position.

In this role, you will oversee the training of new hires throughout Lockbox Operations. The ideal candidate will have the following skills and experience and skills.

- Time management
- Strong multitasking skills,
- Experience in working on multiple projects
- Strong attention to detail
- Strong written and verbal communication skills
- Knowledge of all areas in Lockbox Operations

Training Hours (First two weeks): Monday - Friday 6:00 am EST - 2:30 pm EST

Regular Hours: Monday - Friday 7:00 am EST - 3:30 pm EST

Job Description

• Leverages established training programs and delivers a variety of training to employees within assigned business unit.
• Delivers business or job-specific training to attain learning objectives and meet learners' needs.
• Assists with the coordination of training materials, facilities and equipment within the business unit. Assists with monitoring participant progress and instructional program effectiveness.
• Reviews training materials in relation to organizational needs, learners' backgrounds and course objectives to ensure consistency of quality and accuracy of content. Partners with enterprise training to modify training materials as appropriate.
• Assists in evaluating employees' learning performance and related improvements. Liaises with employees to facilitate learning activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Change Management, Employee Coaching, Facilitation, Presenting to Groups, Process Improvements, Program Management, Training Needs Assessment, User Experience (UX) Design

Competencies

Adult Learning: Theory and Practice, Coaching Others, Effective Communications, Live Instruction, Managing Multiple Priorities, Mediated Instruction, Storytelling

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1 years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.