Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Principle within PNC's ET/S Apps Enterprise Fraud Technology organization, you will be based in one of PNC's Technology Hub locations (Pittsburgh, PA, Cleveland, OH, Columbus, OH, Birmingham, AL, Dallas, TX). Weekly time in the office is needed.

Regular 40-hour week. Should be available to support weekend PROD releases and on call rotational support during weeknights and weekend.

We are seeking a knowledgeable Apigee API and SIP (Session Initiation Protocol) developer to join our team to support and maintain Pindrop application. The role will mainly focus on the infrastructure maintenance, implementation, development and support of APIs through Apigee, alongside leveraging SIP for effective communication solutions. The ideal candidate will play a crucial role in enhancing API ecosystem and ensuring reliable voice and data communication.

Needed skills:

1) Proven development experience with APIGEE API and SIP protocols.
2) Manage Infrastructure for API Gateway
3) Strong understanding of RESTful API design principles and best practices
4) Familiarity with telecommunications and VOIP technologies
5) Experience with programming languages such as Java, Python, or JavaScript.
6) Maintain and continue evolving the integration with CI/CD pipeline.
7) Excellent analytical and problem-solving skills
8) Strong communication skills and ability to work collaboratively in a team environment.
9) SAFe experience a plus


Key responsibilities:

1) Infrastructure maintenance, implementation and support API using the Apigee platform.
2) Maintain SIP based communication to ensure seamless voice and video connectivity within Pindrop’s offerings.
3) Continuous monitoring of API and SIP performance, making necessary adjustments to optimize efficiency and reliability.
4) Enforce security measures for API and SIP communications including authentication, encryption and compliance with industry standard.
5) Collaborate with cross-functional teams, including developers and network engineers, to ensure cohesive integration of APIs and SIP solutions.
6) Create and maintain clear documentation for APIs, SIP configurations, and integration guidelines to facilitate knowledge sharing and support.
7) Identify and resolve issues related to API performance and SIP functionality, providing technical support as needed.
8) Ability to work in dynamic and fast-paced SAFe agile environment.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Job Description

• Aligns business strategy with software solutions.
• Proposes, designs & codes software solutions to address complex business needs. Oversees technical and procedural documentation required.
• Leads complex problem solving.
• Provides technical guidance and support to colleagues and solution development.
• Displays an innovative approach to apply modern principles, methodologies and tools to advance business initiatives and capabilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Application Design, Architecture, Packaged Application Integration, Product and Vendor Evaluation, Software Process Improvement (SPI), System Development Life Cycle, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 5 years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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