What are the responsibilities and job description for the Technology Engineer Lead - Contractor position at pnc?
Position Location: Hybrid (2 days/week in office) - Phoenix, AZ
Summary:
Leverages technical knowledge and industry experience to design, build and maintain technology solutions. Leads in the development of the most complex new and emerging technologies and selects appropriate platforms, integrates and configures solutions.
Job Responsibilities:
• Perform design tasks and develop components of application and technical architecture
• Develop test cases and data
• Execute tests for the application or technical architecture components, work with other programmers, designers, and architects to meet application requirements and performance goals, participate in code reviews, inform the technical architect and project manager of any issues that may affect any other areas of the project, fix any defects and performance problems discovered in testing, document the application to facilitate maintenance.
• Assists with selecting appropriate platforms, integrates and configures solutions.
• Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.
• May provide consultation on common issues and best practices for junior staff.
• Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.
• Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.
Required Knowledge, Skills, and Abilities:
Possess a breadth and depth of technical and management knowledge
Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate
Working knowledge across technology the following support areas:
- Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
- Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills
- Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
- Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
- Mainframes: JCL, CICS SYSPLEX
- Networking: Strong understanding of the network protocols and OSI Model, as well as Network Certification
- Workflow and Knowledge Management: ServiceNow
- Collaboration Tools: TrueSight, Jira, and Confluence
- Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
ITIL fundamentals
- Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management
Soft Skills
• Adaptability to prioritize criticality to incoming incidents; high volume environment
• Capable of balancing multiple projects
• Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures
• Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges
• Strong skills addressing production critical incidents
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
• Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
• Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments
Education/Experience:
• High School Degree and Bachelors degree (computer science, software engineering, or relevant field) or equivalent work experience required.
• 8 years experience required
