What are the responsibilities and job description for the Technology Engineer Sr - Contractor position at pnc?
Position Location: Hybrid (3 days/week in office) - Pittsburgh, PA; Dallas, TX; Strongsville, OH; Birmingham, AL; or Phoenix, AZ
Summary:
Leverages technical knowledge and industry experience to design, build and maintain technology solutions. Leads in the development of the most complex new and emerging technologies and selects appropriate platforms, integrates and configures solutions.
Job Responsibilities:
• Perform design tasks and develop components of application and technical architecture
• Develop test cases and data
• Execute tests for the application or technical architecture components, work with other programmers, designers, and architects to meet application requirements and performance goals, participate in code reviews, inform the technical architect and project manager of any issues that may affect any other areas of the project, fix any defects and performance problems discovered in testing, document the application to facilitate maintenance.
• Assists with selecting appropriate platforms, integrates and configures solutions.
• Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.
• May provide consultation on common issues and best practices for junior staff.
• Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.
• Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.
Must Have Technical Skills:
1. ITOM & Discovery – Experience in Configuration into CMDB, Custom Probes & Sensors, MID Server Configurations, IP Range Creation, Service Mapping, Service Gap Connectors
2. Service Graph & Mapping – Experience in Service Mapping Implementation, CI Relationship Management
3. Configurations – Experience in Configuration of ITBM, HRSD, CSM. Creating Business Rules, Client Scripts, UI & Data Policies, UI Scripts, UI Actions, Script Includes, Access Control Lists
4. Integration & Automation – Experience in ServiceNow Integration but not limited to Salesforce, WorkDay, Ping, CyberArk, HAM, SAM, Azure, Dynatrace, Splunk
5. Performance Analytics – Design & Implementation of Dashboard, Reports
6. ITSM – Experience working on Change, Incident, Demand, Portfolio, Knowledge, Problem management
7. Migration & Upgrade – ServiceNow version upgrade, Use of ATF, Update set migration between lower env instances
8. Service Portal, Employee Centre, Employee Centre Pro, Service Catalog Experience
Flex Skills/Nice to Have:
1. Policy & Compliance management
2. Risk Management
3. Audit Management
4. Cyber Security Executive Dashboard
5. Continuous Auth & Monitoring Workspace
6. Regulatory Change Management
7. Use Case Accelerators
8. GRC Metrics
9. GRC Compliance Case Management
Soft Skills:
Communication
Go Getter
Proactive
Education/Experience:
• High School Degree and Bachelors degree (computer science, software engineering, or relevant field) or equivalent work experience required.
• 6-8 years experience required
