Business Process Change Management Specialist

POSTING DEADLINE

This position is posted until filled.

DEPARTMENT

JOB DESCRIPTION

Business Process Change Management Specialist

Salary Grade: G04
Minimum Midpoint Maximum
$104,766 - $141,434 - $178,102

SUMMARY:

This position plays a key role in ensuring technology projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This position will focus on the people side of change including various changes to processes, systems and technology, job roles and organization structure. In addition, would be responsible for capturing resource and skills demand and working with resource suppliers to build and effectively leverage a flexible managed application delivery services resource pool sized and skilled to meet projected demand.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Creates and implements change management strategies and plans that maximize employee adoption and usage of IT systems and business processes while minimizing resistance; while utilizing a structured change management methodology

Works with project managers on projects to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes

Supports project teams in integrating change management activities into their project plans and with communication efforts

Effectively and efficiently communicates change impact assessment and plan to business and IT stakeholders

Acts as a coach for leaders in helping them fulfill the role of change sponsor

Provides direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
Supports training efforts through working with stakeholders on training needs by role and developing training documentation, job aids and user guides

Works with Delivery Directors and Managers to identify external resource needs by skill set, identifying longer term steady state demand and rolling short (45 day) to mid-term (180 day ) variable demand to respond to fluctuations in project demand

Works with the PMO and Managed Delivery Service providers to obtain a cost effective fixed core resource pool to meet longer term steady state demand and a dynamic and flexible resource pool to meet short to mid-term fluctuations in demand

Balances external resource allocations across a portfolio of projects and/or operational activities

Reviews financial and resource metrics, escalate exceptions as required and provide ongoing financial and resource demand, allocation and utilization management reporting

Reviews and manages the workforce outsourcing strategy as appropriate, creating plans and processes to manage resource allocations and vendor relationships

COMPETENCIES:

Strong change agent with the ability to operate in a transforming environment and culture, and to create change, advance ideas, and be comfortable with ambiguity

Working knowledge and expertise of change management frameworks and methodologies

Working knowledge of project management principles

Working knowledge of resource planning frameworks and practices

Ability to interact and develop consensus positions with a wide range of internal and external personnel to establish and accomplish objectives

Proven success managing business change and high performing teams within challenging environments

Strong facilitation, communication and problem solving skills
Ability to design measurements and employ tools to analyze the effectiveness of communications and change management efforts

QUALIFICATIONS:

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from a four-year college or university, preferably in Management Information Systems or Organizational Change Management with minimum five years of related experience in change/transition management, resource planning or project management.

Preferred certification in Change Management

SUPERVISORY RESPONSIBILITIES:

No direct supervision responsibilities

COMMUNICATION SKILLS



Ability to influence, persuade, and build consensus and momentum towards a viewpoint or approach

Ability to effectively listen, observe, and respond effectively to the most sensitive inquiries or complaints

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to read, analyze, and interpret business periodicals, professional journals, financial reports and legal documents

Ability as an analytical and critical thinker with attention to detail who regularly seeks innovative solutions to complex business/technical issues.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time and talk and listen for long periods of time. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

Office environment

Travel ~10% of time

EQUAL OPPORTUNITY STATEMENT

Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:
TXNM Energy is committed to providing reasonable accommodations for qualified individuals with disabilities in compliance with the ADA. If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.

DEI Statement:
At TXNM Energy, we value the diversity of our workforce and actively seek opportunities for incorporating Diversity, Equity, and Inclusion (DEI) within our family of companies. We believe a diverse workforce enriches our environment and helps us better meet the needs of our employees, customers, and shareholders. We remain committed to attracting and sustaining a diverse workforce and retaining high-performing employees who work collaboratively to carry out the Company's purpose.

TXNM Energy and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.