Customer Energy Management Platform (CEMP) Manager

POSTING DEADLINE

This position is posted until filled.

DEPARTMENT

Department: Customer Experience

JOB DESCRIPTION

CEMP Manager

Salary Grade: G04
Minimum Midpoint Maximum
$99,778 - $134,699 - $169,622

SUMMARY:

The Manager, AMI Customer Energy Management Platform will lead the development, implementation, and ongoing optimization of the responsive design and native mobile app versions of the customer-facing energy management platform. This role is pivotal in enabling customers to better understand, manage, and reduce their energy consumption and achieve their energy goals.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

Define and execute the strategic roadmap for the AMI Customer Energy Management Platform and align with the AMI implementation timeline while ensuring alignment with company goals, customer needs, and industry best practices

Lead cross-functional teams, including IT, corporate communications, operations, marketing, and customer experience, to ensure timely delivery of project milestones and objectives.

Oversee the design, development, and deployment of the customer energy management platform, ensuring an intuitive, customer centric experience

Collaborate with vendors and technology teams to integrate AMI data into the portal, offering real-time insights and actionable recommendations for customers

Continuously enhance portal features, leveraging customer feedback and analytics to improve engagement and functionality

Develop strategies to drive customer adoption and maximize the utilization of the platform's customer energy management tools

Partner with marketing teams to create educational materials, outreach, campaigns, and resources to help customers understand and leverage the platform's benefits



Use AMI data to generate actionable insights for customers and support future enhancements and product development, new rates, and customer solutions

Work with data analytics teams to identify trends, opportunities, and challenges in customer energy consumption behaviors

Establish KPIs to measure the success of the CEMP, including adoption rates, energy savings, and customer satisfaction

Ensure compliance with regulatory standards, data privacy laws, and industry guidelines related to energy management and AMI systems

Responsible for all reporting required by the approved Grid Mod Plan

COMPETENCIES:

Exceptional leadership and collaboration skills, with the ability to manage multiple priorities and stakeholders.

Proven experience with AMI systems

Familiarity with energy efficiency programs, demand response, or renewable energy solutions.

Experience in agile project management methodologies.

Knowledge of UI/UX design principles for digital platforms.

Knowledge of native mobile app design best practices.

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field with seven to nine years of experience, or equivalent combination of education and/or experience related to the discipline.

Master's degree preferred

Experience in program or project management, preferably in the energy or utility sector preferred

Experience with energy management technologies, or digital customer engagement platforms.








SUPERVISORY RESPONSIBILITIES:

Supervises and trains assigned staff including organizing, prioritizing, and scheduling work assignments. Responsible for employee development and performance management skills.

COMMUNICATION SKILLS:

Excellent communication and presentation skills.




ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to read, analyze and interpret complex documents. Ability to apply principal of logical of scientific thinking to a wide range of intellectual and practical problems.

Proficiency in project management tools, data analytics platforms, and customer experience software.

Responsible for the analysis, recommendation and implementation of new technologies in support of program

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time. Manual dexterity required, close vision, and the ability to talk and listen. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

Office environment.

NOTE: Employees in Services Company may be responsible for providing services to various Holding Company subsidiaries and affiliates.

EQUAL OPPORTUNITY STATEMENT

Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:
TXNM Energy is committed to providing reasonable accommodations for qualified individuals with disabilities in compliance with the ADA. If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.

DEI Statement:
At TXNM Energy, we value the diversity of our workforce and actively seek opportunities for incorporating Diversity, Equity, and Inclusion (DEI) within our family of companies. We believe a diverse workforce enriches our environment and helps us better meet the needs of our employees, customers, and shareholders. We remain committed to attracting and sustaining a diverse workforce and retaining high-performing employees who work collaboratively to carry out the Company's purpose.

TXNM Energy and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.