Learning and Development Analyst Level I or II (Training Coordinator)

POSTING DEADLINE

This position is posted until filled.

PREFERENCES

Experience with Camtasia and/or Articulate or similar tools

Operational, Support Training Plans

Administrative Support

Training Consultant

Logistical Support

Technical Support

JOB DESCRIPTION

Learning Development Analyst II

SUMMARY:
Under general supervision, supports moderately complex projects increasing enterprise human capital and improving operational performance in the organizational capability realm. Performs research, development, and implementation of programs and projects through Instructional Systems Design (ISD), PeopleSoft (ELM), Skillsoft, standard evaluation practices, knowledge management, leadership, management, and employee performance assessment and development using theory and technology of applied behavioral science, aligning with organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Utilizes outcome-based models for all projects, focusing on measurable results
• Supports the department on mid-level projects with change, performance, learning and development implications
• Supports project management leadership for process and software implementations; drives change in enterprise development and learning through technology
• Supports learning alternatives to employees at all levels toward achievement of organizational and personal effectiveness
• Supports designs, reviews, implements, and evaluates learning programs; recommends enterprise-wide programs
• Supports projects and programs as assigned
• Supports employee development programs such as coaching, mentoring, and job rotations; removes obstacles to performance, both individual and organizational
• Utilizes succession planning, career pathing, leadership development, knowledge management, creative problem solving, strategic planning, teambuilding, and facilitation, to align with organization training goals
• Assists in identifying critical competencies for all levels of employees and provides accompanying assessment and improvement tools via both high-tech and high-touch delivery methodologies
• Researches industry best practice tools and concepts for learning, organizational capability, and knowledge management systems/applications/tools, making appropriate recommendations
• Supports processes to evaluate job performance as well as core competencies and develops action plans to address needs

COMPETENCIES:

• Demonstrated ability successfully utilizing project management principles and skills of initiation, planning, execution, risk mitigation, change management and closeout phases,
• Demonstrates successful influencing, process management, training and facilitation skills
• Demonstrates expertise in adult learning theories, instructional systems design, and learning management systems
• Knowledge and skill using core critical elements of project management (initiation, planning, execution, and close-out)
• Ability to think independently, creatively, and adapt to change
• Ability to create innovative business training solutions
• Ability to deal with ambiguity and meet deadlines
• Ability to design, organize, prioritize, and schedule work assignments
• Ability to constantly strive for higher levels of process and service delivery performance
• Ability to sustain cooperative working relationships with senior leaders across the organization

QUALIFICATIONS
MINIMUM EDUCATION AND/OR EXPERIENCE:
Bachelors degree in organizational behavior, communication, or related field with three to four years of experience in performance management, development, adult education, succession planning, workforce development, training concepts/programs and methodologies or related area, or equivalent combination of education and/or experience related to the discipline.

COMMUNICATION SKILLS:

• Excellent listening skills and the ability to apply effective communication techniques
• Ability to read and interpret documents such as proposals, needs assessments, research reports and financial analyses
• Ability to write and deliver a variety of learning programs
• Ability to present information to various groups

COMPUTER SKILLS:
Working knowledge of word processing, spreadsheet, database, and presentation software

ANALYSIS AND PROBLEM-SOLVING ABILITY:
Understanding of a systems approach, recognizing the complexity of the organization and how it affects the performance of employees. Ability to solve mildly complex problems and deal with a variety of abstract variables in situations where standardization may be absent.

DECISION MAKING:
Partners with Enterprise Consultants in offering and recommending solutions. Ability to work on mildly complex long-term projects and issues and respond quickly and accurately.

SCOPE AND IMPACT:
Integrity and accuracy in data gathering and manipulation for reporting to management is essential, as strategic decisions are made based upon this information.

PHYSICAL DEMANDS:
Ability to sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time. Good vision and ability to adjust focus is required. Manual dexterity is required. Must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:
Office and field environment. This position is based in Albuquerque, New Mexico.

JOB DESCRIPTION

Learning Development Analyst I

SUMMARY:
Under supervision, supports projects increasing enterprise human capital and improving operational performance in the organizational capability realm. Supports research, development, and implementation of programs and projects through Instructional Systems Design (ISD), PeopleSoft (ELM), Skillsoft, standard evaluation practices, knowledge management, leadership, management, and employee performance assessment and development using theory and technology of applied behavioral science, aligning with organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Utilizes outcome-based models for all projects, focusing on measurable results
• Assist the department on mid-level projects with change, performance, learning and development implications
• Assist project management leadership for process and software implementations; drives change in enterprise development and learning through technology
• Assist learning alternatives to employees at all levels toward achievement of organizational and personal effectiveness
• Assist with the designs, reviews, implements, and evaluates learning programs; recommends enterprise-wide programs
• Partners with L&D lead on projects and programs as assigned
• Assist employee development programs such as coaching, mentoring, and job rotations; removes obstacles to performance, both individual and organizational
• Leverage succession planning, career pathing, leadership development, knowledge management, creative problem solving, strategic planning, teambuilding, and facilitation, to align with organization training goals
• Assist in identifying critical competencies for all levels of employees and provides accompanying assessment and improvement tools via both high-tech and high-touch delivery methodologies
• Researches industry best practice tools and concepts for learning, organizational capability, and knowledge management systems/applications/tools, making appropriate recommendations
• Assists processes to evaluate job performance as well as core competencies and develops action plans to address needs

COMPETENCIES:

• Demonstrated ability to utilizing project management principles and skills of initiation, planning, execution, risk mitigation, change management and closeout phases
• Demonstrates influencing, process management, training and facilitation skills
• Demonstrates skills in adult learning theories, instructional systems design, and learning management systems
• Knowledge using core critical elements of project management (initiation, planning, execution, and close-out)
• Ability to think independently, creatively, and adapt to change
• Ability to create innovative business training solutions
• Able to deal with ambiguity and meet deadlines
• Ability to design, organize, prioritize, and schedule work assignments
• Ability to constantly strive for higher levels of process and service delivery performance
• Ability to sustain cooperative working relationships with senior leaders across the organization

QUALIFICATIONS
MINIMUM EDUCATION AND/OR EXPERIENCE:
Associates degree in organizational behavior, communication, or related field with one to three years of experience in performance management, development, adult education, succession planning, workforce development, training concepts/programs and methodologies or related area, or equivalent combination of education and/or experience related to the discipline.

COMMUNICATION SKILLS:

• Good listening skills and the ability to apply effective communication techniques
• Ability to read and interpret documents such as proposals, needs assessments, research reports and financial analyses
• Ability to write and deliver a variety of learning programs
• Ability to present information to various groups

COMPUTER SKILLS:
Working knowledge of word processing, spreadsheet, database, and presentation software

ANALYSIS AND PROBLEM-SOLVING ABILITY:
Understanding of a systems approach, recognizing the complexity of the organization and how it affects the performance of employees. Ability to solve mildly complex problems and deal with a variety of abstract variables in situations where standardization may be absent.

DECISION MAKING:
Partners with manger or Enterprise Consultants in offering and recommending solutions. Ability to work on mildly complex long-term projects and issues and respond quickly and accurately.

SCOPE AND IMPACT:
Integrity and accuracy in data gathering and manipulation for reporting to management is essential, as strategic decisions are made based upon this information.

PHYSICAL DEMANDS:
Ability to sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time. Good vision and ability to adjust focus is required. Manual dexterity is required. Must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:
Office and field environment. This position is based in Albuquerque, New Mexico.

EQUAL OPPORTUNITY STATEMENT

Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:
TXNM Energy is committed to providing reasonable accommodations for qualified individuals with disabilities in compliance with the ADA. If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.

DEI Statement:
At TXNM Energy, we value the diversity of our workforce and actively seek opportunities for incorporating Diversity, Equity, and Inclusion (DEI) within our family of companies. We believe a diverse workforce enriches our environment and helps us better meet the needs of our employees, customers, and shareholders. We remain committed to attracting and sustaining a diverse workforce and retaining high-performing employees who work collaboratively to carry out the Company's purpose.

TXNM Energy and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.