What are the responsibilities and job description for the Logistics Coordinator position at PNW Warehousing?
Job Summary
We are seeking a dedicated and enthusiastic Logistics Coordinator to join our team. The ideal candidate will be responsible for providing exceptional customer support and client services, ensuring a positive experience for our customers. This role requires strong communication skills, phone etiquette, and the ability to analyze customer needs effectively. Multilingual candidates are highly encouraged to apply.
Duties
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Engage with customers through various channels, including phone calls and emails.
- Conduct outbound calling to follow up on customer concerns and feedback.
- Maintain accurate records of customer interactions in our computerized system.
- Analyze customer needs and offer appropriate solutions or escalate issues as necessary.
- Collaborate with team members to enhance service delivery and improve customer satisfaction.
- Stay updated on service lines and company policies to provide informed assistance.
- Scheduling customer inbound and outbound deliveries
- Working in the WMS system
- Supporting with customer inventory
- Routing and tracking of shipments
Skills
- Previous experience in customer support or client services is required.
- Previous experience in Third Party Logistics as a Logistics Coordinator
- Strong verbal communication skills in English; additional languages are a plus.
- Proficient in phone etiquette and handling challenging conversations with professionalism.
- Familiarity with computerized systems for managing customer information is desirable.
- Ability to work independently as well as part of a team in a fast-paced environment.
If you are passionate about helping others and possess the skills outlined above, we encourage you to apply for this exciting opportunity to make a difference in our customers' experiences.
Pay Scale: $19.00- $25.00 per hour depending on experience
Benefits:
- 100% covered Medical, Dental & Vision Insurance (100% covered for employee premiums)
- 40 hours of Paid Vacation
- 1 hour of paid sick leave for every 40 hours worked
- 6 Paid Holidays
Work Hours: 7:00 AM - 3:30 PM Monday - Friday and overtime as needed
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment
Salary : $19 - $25