Leasing Manager/Concierge

Leasing Manager/Concierge

POAH Communities is an exciting and highly entrepreneurial organization committed to community development and to preserving ‘at risk' affordable rental housing. We are seeking a highly qualified individual to serve as a Leasing Manager for The Amp at Flat 9. This is a brand-new mixed income property in the Roxbury neighborhood of Boston, MA and located just a short walk from the Ruggles T stop! This individual will be a bright and dynamic leader with hands-on experience.




Characteristics, Duties and Responsibilities

• Perform marketing and leasing activities directed at attracting qualified rental applicants and signing them into leases


• Develop and execute marketing and leasing plans that include demographic examinations of target markets, media selection, and media content


• Conduct quarterly leasing surveys of competitor communities


• Create marketing best practices related to resident retention


• Oversee all marketing outreach initiatives, traditional media content and placement as well as social media development and distribution


• Oversee completion of daily leasing tasks by team, including delegating work, reviewing work, and maintaining deadlines


• Work closely with maintenance personnel to help ensure available units are ready at all times to meet rental demand


• Assist the team in enhancing the property's curb appeal and leasing path to the office


• Build strong relationships with community entities/partners, such as the Chamber of Commerce, elder-centric organizations, banks, medical facilities, places of worship, community centers, restaurants, hotels and retail stores


• Host meetings of local community organizations at the property


• Work collaboratively with the Community Impact Manager and Community Impact Coordinator on resident related items


• Execute marketing programs that increase awareness of available units and the property (e.g., an effective direct mail program, a referral program, advertising, social media, etc.)


• Respond to inquiries from residents, applicants, guests, vendors, and employees, and escalate as appropriate


• Handle residents' complaints and concerns in an efficient and timely manner


• Work effectively with site staff to maintain a viable and current wait list of applicants


• Provide training to site staff on effective show, sell, and close techniques to attract and retain qualified tenants.


• Maintain applicant and resident files in compliance with internal and regulatory guidelines


• Responsible for showing apartments to prospective residents


• Draft correspondence, make photocopies, scan and fax documents, and perform other clerical functions


• Perform data entry into company databases capturing resident, property, and payment information


• Provide excellent customer service and attention to detail


• Keep up to date with local attractions, restaurants, and events to provide information to residents

Requirements and Qualifications

• 3 years of related experience


• Relevant experience with Market Rate leasing


• College degree in marketing or related field preferred


• TCS and/or COS professional designations preferred


• Knowledge of HUD regulations, forms, inspection criteria, and processes preferred


• Knowledge of regulatory requirements including Section 8/Tax Credit program funding sources preferred


• Possess strong oral and written communication skills


• Excellent customer service skills


• Strong administrative and organizational skills


• Proficiency in the use of computers including Word, Outlook, and Excel


• Experience with Yardi or similar system preferred


• Ability to work periodic overtime and flexible hours

BENEFITS AT POAH COMMUNITIES

At POAH Communities, we prioritize the well-being of our employees and their families. We're committed to offering a comprehensive range of rewards and benefits tailored to your diverse needs. Our package includes:

• An Extensive Benefits Package Including PPO Medical, Vision, and Dental Insurance


• Generous Time Off: 15 Days of PTO and 2 days of Personal Time in the First Year Plus 11 Paid Holidays


• Competitive 401(k) Matching, up to 4% of pay


• Wellness Program


• Flexible Spending Accounts for Medical, Dependent Care, Transit and Parking


• Tuition Reimbursement Program


• Employee Referral Incentive Program


• 12 Weeks of Paid Parental Leave


• Bereavement Leave


• Jury and Witness Duty Leave


• Company-Provided Life and Accidental Death & Dismemberment Insurance

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.






ABOUT US

POAH Communities is a mission-driven organization dedicated to building and improving communities. Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success.

POAH Communities specializes in the professional management of affordable multifamily housing and currently manages over 13,000 affordable housing apartments in Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, Ohio, Rhode Island, and Washington, DC. POAH Communities has over 500 employees and is part of the Preservation of Affordable Housing, Inc. (POAH") family.