Intermodal Dispatcher

Job Title: Experienced Intermodal Dispatcher

Company Overview: We're a thriving intermodal logistics company seeking a rockstar Intermodal Dispatcher to join our team. If you're passionate about dispatching and have a knack for efficiency, teamwork, and communication, we want to hear from you!

Position Overview: In this role, you’ll be responsible for coordinating the movement of our fleet across multiple cities. The ideal candidate has a strong dispatching background, excellent problem-solving skills, and experience with the intermodal trucking industry in Texas.

Savannah, GA and Denver, CO geographical knowledge is a huge plus!

Duties

• Manage fleet operations by scheduling and dispatching vehicles efficiently.
• Manage and coordinate the movement of intermodal containers in compliance with company guidelines and customer expectations.
• Utilize transportation management systems to track shipments and monitor delivery schedules.
• Communicate effectively with drivers and clients to provide updates on delivery status.
• Analyze logistics data to optimize routes and improve overall efficiency.
• Maintain accurate records of shipping and receiving activities.
• Employ GPS technology to monitor vehicle locations and ensure timely arrivals.
• Handle phone systems with professionalism, addressing inquiries from clients and drivers promptly.
• Collaborate with team members to resolve any issues that may arise during transportation processes.
• Work with drivers, warehouses, and customers to optimize scheduling and ensure on-time performance.
• Resolve any operational issues promptly to minimize delays and optimize efficiency.
• Track shipments and manage driver dispatch across multiple cities with a primary focus on the Dallas market.
• Provide clear communication to drivers, customers, and the management team regarding any scheduling changes or updates.
• Communicate with customers in hopes of upselling and acquiring new work to increase capacity for the Company
• Oversee fleet size of approximately 20 drivers with the expectation to incur growth at no cap.
• Communication and Relationship Building:
• Communicate effectively with drivers, customers, and railroads to coordinate pick-up and delivery times.
• Speak with drivers about next day’s loads if needed.
• Communicate with customers to build relationships and provide updates on delivery status.
• Update customers on ongoing issues, questions, or changes during delivery/pick-up.
• Communicate with customers in hopes of upselling and acquiring new work to increase capacity for the company.
• Provide clear communication to drivers, customers, and the management team regarding any scheduling changes or updates.

Daily Operations and Scheduling:

• Monitor emails throughout the day.
• Schedule and dispatch drivers, equipment, and freight shipments efficiently.
• Find loads for the next day using drivers returning or local drivers, prioritizing logistical efficiency.
• If slow, contact Kyle and look a few days ahead using load boards to find needed loads.
• Confirm all information at Port and Rails is updated to pick up or receive Import/Export containers.
• Verify export boards on Profit Tools are updated with:
• First Receiving Date
• Cut-Off Date
• Last Free Date
• Empty Container Pick-Up/Return Depot
• Utilize transportation management systems to track shipments and monitor delivery schedules.
• Employ GPS technology to monitor vehicle locations and ensure timely arrivals.

Problem Solving and Escalation:

• Check for issues and resolve them promptly.
• Address any potential or current problems with Ernie to troubleshoot.
• Collaborate with team members to resolve any issues that arise during transportation processes.
• Resolve operational issues promptly to minimize delays and optimize efficiency.

Fleet Management:

• Manage fleet operations by scheduling and dispatching vehicles efficiently.
• Track shipments and manage driver dispatch across multiple cities, with a primary focus on the Dallas market.
• Oversee a fleet of approximately 20 drivers with expectations for growth.
• Manage and coordinate the movement of intermodal containers in compliance with company guidelines and customer expectations.

Performance and Efficiency:

• Analyze logistics data to optimize routes and improve overall efficiency.
• Work with drivers, warehouses, and customers to optimize scheduling and ensure on-time performance.
• Ensure compliance with all safety regulations and company policies.
• Maintain accurate records of all shipments, shipping/receiving activities, and communications.

Collaboration and Support:

• If dispatching is done for the day but the business is still open and your “shift” has not reached it’s end, collaborate with other operations team members to help complete tasks.
• Example: Assisting the Customer Service Representative with inputting work orders.

Additional Responsibilities:

• Handle phone systems with professionalism, addressing inquiries from clients and drivers promptly.
• Monitor shipment status and update tracking systems as needed.
• Ensure that everything runs smoothly by coordinating with customers and providing precise logistics for drivers to follow along their routes.
• Other tasks/projects as requested by the Company

Requirements

• 5 years of intermodal dispatching experience.
• Proven experience in dispatching or logistics management
• Geographical knowledge and work experience in one of the following locations; Dallas, TX; Savannah, GA or Denver, CO markets
• No non-compete/non-disclosure agreement in place at the time of interview
• Must have current relationships with customers that you would be able to bring on as new customers for the Company.
• Familiarity with fleet management practices and transportation planning.
• Strong phone etiquette and communication skills for effective interaction with various stakeholders.
• Ability to analyze data and make informed decisions quickly.
• Knowledge of shipping and receiving processes
• Proficiency in using GPS systems and other relevant technology.
• Must be detail-oriented, organized, and able to work under pressure.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Must be willing to travel as requested by the Company for training and other needs; percentage of travel time expected to be less than 25% each year.

Join our team as a Dispatcher, where your skills will contribute significantly to our operational success!

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Transportation management systems: 2 years (Preferred)
• Upselling: 3 years (Preferred)
• Customer service in trucking: 3 years (Required)
• Texas Intermodal Dispatching: 3 years (Preferred)
• Intermodal Dispatching: 5 years (Preferred)

Ability to Commute:

• Kansas City, MO 64120 (Required)

Ability to Relocate:

• Kansas City, MO 64120: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $55,000 - $70,000