What are the responsibilities and job description for the Enterprise Integration Specialist position at Podium?
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
The Enterprise Integration Specialist is a critical player in a program that is key to our long-term success. We need someone who can coordinate the successful set up of direct integrations between Podium and enterprise client's system(s).
What you will be doing :
- You will coordinate standard and custom integration projects for Podium and our commercial, enterprise and strategic clients.
- You will scope out and plan projects with strategic clients, ensuring that they are set up for long-term success and scalability.
- You will be comfortable configuring API settings and managing a work queue alongside Customer Success Managers (CSMs).
- You will support our strategic clients with Enterprise Onboarders and Customer Success Managers (CSMs). The integrations you complete are key components in the overall success plan for the clients they manage.
- You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems.
- You will work and partner with internal departments such as Engineering (EPD), Integrations Support, Technical Product Support, Customer Success and Solutions.
- You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations and automations we offer.
- You will maintain high quality documentation of the clients integrations that we set up, as well as update any existing client workbooks / SOPs.
- You will be explaining technical documentation, such as the Developer API Portal or custom API's options, to enterprise clients that comprise both non-technical and technical audiences.
What you should have :
BENEFITS
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status
