What are the responsibilities and job description for the Service Writer/Advisor position at Poeschel Truck & Trailer LLC?
Company Overview:
Poeschel Truck & Trailer LLC in Mondovi WI is one of the leading companies in Heavy Duty Repair in the area. We as an independent repair facility put customer service and repair quality as our #1 priority. We are continuously growing and looking to hire a talented Service Writer/Advisor professional to join our team.
Job Summary:
The Service Writer/Advisor is responsible for being a liaison between the shop and external customers.
Responsibilities for Service Writer/Advisor:
Provide excellent customer service from intake to release of vehicle, and perform any additional follow up
Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan
Advise the customer on the repairs that you recommend and offer a pricing quote
Communicate with parts department and technicians to make sure everything needed is on hand
Provide updates to customers as their work is completed
Answer detailed questions about services performed and price information
Maintain customer records by keeping all files organized
Schedule appointments over the phone and/or in person.
Provide daily updates and monthly reports to Upper Management.
Qualifications for Service Writer:
Basic math and accounting knowledge
Strong understanding of mechanics and the ability to identify appropriate repairs for vehicle problems
Ability to break down complicated repair topics into understandable advice meant for customer understanding
Good computer and data-entry skills
Organizational and record-keeping skills
Ability to stand, walk, sit and lift up to 50 pounds
Have a teamwork mindset in the workplace and accept feedback on your work
Understand the typical format of company schedules in order to manage time efficiently
Ability to multitask, work in fast paced settings
Benefits:
Paid Holidays, Simple IRA, Benefits, Paid time off, Accident Policy, Employee pricing
Pay is based on experience
Hours are Monday-Friday 8-5
Job Type: Full-time
Pay: $57,914.00 - $63,803.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $57,914 - $63,803