What are the responsibilities and job description for the Business Development Coordinator-Service Department position at Pohanka Automotive Group?
SUMMARY
Pohanka Automotive Group is hiring for Business Development Coordinators to join our team! Do you enjoy meeting new people and helping out customers? Are you passionate about delivering an excellent customer service experience? Do you have an outgoing personality and enjoy cultivating new relationships? If you answered yes, we want to talk to you! Our dealership has been a driving force in the industry, setting benchmarks for quality, reliability, and customer satisfaction.
RESPONSIBILITIES
- Answer customer calls and establish follow-up with service appointments.
- Respond to emails, phone calls and live chats service inquiries.
- Provide customers with initial product information & direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with Service and Manufacturer Recall leads of Existing and New Client opportunities
- Preform weekly service outbound phone calls to clients as directed by management team
- Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily.
QUALIFICATIONS
- At least one previous role is based on strong customer service experience.
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills.
- Willing to submit a pre-employment background check & drug screen.
- The ability to Multi-Task
- Bilingual is a plus
- Automotive experience is a plus.
- Automotive service department is a plus
- At least one weekend day is necessary
WHY WORK HERE:
- Competitive compensation
- Schedule flexibility
- Professional growth and development
- A culture that values collaboration and innovation
- A Supportive and inclusive work environment
Benefits and Perks: We strive to offer amenities, events, and community outreach opportunities that support the wellbeing and growth of our teams. Some of the benefits you can expect when you join include:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Company Paid life insurance, short term and long term disability.
- FSA (Flexible Spending Account)
- Paid Time Off
- 401K with Match
- Employee Recognition Programs
- Opportunities for Advancement
- Team Environment
- Company Sponsored Events
- Team Bonding Events
- Performance Bonus
- Professional Development
- Military Friendly Employer
ABOUT THE DEALERSHIP
The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 21 dealerships throughout Northern Virginia, Maryland, Washington DC. and Texas. Established in 1919, the Pohanka Automotive Group was founded based on a set of firm beliefs – making it easy for the customer and the team member, delivering excellent customer service and establishing long-term relationships. Throughout the decades, Our Pohanka Community Outreach partners with over 1,200 local organizations, contributing more than 2 million dollars annually. Are you ready to join our Team?
The Pohanka Automotive Group has won many awards including the Time Magazine National Quality Dealer Award, the Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service, and commitment to the industry, the community and the nation; and the Distinguished Service Citation from the Automotive Hall of Fame. Pohanka is the only dealership group to have received all three of these awards. We're interested in helping your career and adding to your resume because we know that better employees lead to happier customers! Add to your experience, develop your skill set and realize your potential with our team.
