Porter

Lane Concierge

Overview

The Lane Concierge serves as the first point of contact for customers arriving for service, providing a warm welcome and ensuring a seamless and efficient experience. This role is responsible for guiding customers through the service process, maintaining communication between customers and service advisors, and enhancing overall customer satisfaction.

Key ResponsibilitiesCustomer Service & Engagement

• Greet all service customers upon arrival with a professional and friendly demeanor.
• Direct customers to their assigned service advisor and assist with initial check-in.
• Answer general questions about service procedures, wait times, and dealership amenities.
• Provide a high level of hospitality, ensuring customers feel valued and informed.

Service Lane Management

• Ensure an organized and efficient service drive, directing traffic and maintaining flow.
• Assist with vehicle intake, including securing keys and verifying customer information.
• Communicate vehicle status updates and ensure customers are informed throughout their visit.
• Coordinate with the service team to prioritize customer needs and maintain workflow efficiency.

Administrative Support

• Assist service advisors by gathering necessary information, documents, and signatures from customers.
• Help coordinate transportation options for customers, such as loaner vehicles, shuttle services, or rideshare assistance.
• Maintain a clean and welcoming service lane environment.
• Address customer concerns promptly and escalate issues to management as needed.

Vehicle Handling & Inspection

• Perform initial vehicle walkarounds to note any pre-existing damage and confirm service requests.
• Ensure vehicles are properly parked, secured, and prepared for service.
• Assist in retrieving completed vehicles for customers upon service completion.

Qualifications & Skills

• Prior experience in customer service, hospitality, or automotive service is preferred.
• Excellent verbal and written communication skills.
• Professional appearance and strong interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of automotive services and dealership operations is a plus.
• Must have a valid driver’s license with a clean driving record.

What We Offer

• Competitive compensation.
• Comprehensive benefits package (health, dental, vision, 401k, etc.).
• Paid training and opportunities for career growth.
• Supportive and dynamic team environment.

If you are passionate about delivering exceptional customer service and want to be a part of a growing dealership team, we encourage you to apply today!

Job Type: Full-time

Pay: $16.36 - $19.31 per hour

Schedule:

• 8 hour shift

Ability to Relocate:

• Capitol Heights, MD 20743: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $19