What are the responsibilities and job description for the Experienced Service Manager position at Pohanka of Salisbury?
SUMMARY
Pohanka of Salisbury Automotive is seeking a Service Manager to join our team. If you enjoy delivering an excellent customer experience and have prior experience working as a service manager, we want to talk to you! Our complex in Salisbury, MD includes 9 dealerships. We offer competitive pay, promotions from within and a team environment.
Applicants Must Have a Proven Track Record of Success in Customer Retention, CSI, ESI, Shop Productivity, Expense Control, and Departmental Profitability.Applicants should be Driven, goal-oriented professionals who can motivate, train, develop, manage, and grow Our Service Department to the Next Level.
RESPONSIBILITIES:
- Ensure that customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
- Manage and hire technicians and service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customer has a positive dealership experience
- Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled
- Spend quality time building relationships with the customers
WE OFFER:
- Medical, Dental
- Life and Disability
- 401K with Company Contribution
- Paid Vacation
- Paid Personal Leave
- Paid Holidays
- Bonus Programs
- Vehicle Purchase Programs
REQUIREMENTS:
- Technical automotive knowledge
- Demonstrated ability to manage others
- Organized and friendly personality
- Dealership experience or service manager experience is necessary
WHY WORK HERE:
- Time Magazine National Quality Dealer Award Winner
- The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
- Distinguished Service Citation from the Automotive Hall of Fame
- Winner of Coastal Style's "Best of" Awards for the past 20 years
- Winner of Metropolitan's "Best of the Eastern Shore" Awards for the past 25 years
About the Dealership
The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Pohanka of Salisbury has been on the Eastern Shore for over 20 years, starting their first dealership in Salisbury in 1999. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers with a variety of easy ways to meet their needs.
At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!
