Technical Support Specialist Level II

Inspire heroism and be a part of the future! At Point Blank Enterprises, Inc. we help PROTECT OUR PROTECTORS by developing, manufacturing, and selling body armor to police forces, the defense sector and first responders. We are always looking for the best of the best in our industry. If you share our passion and commitment, please apply today!

Technical Support Specialist Level II

• Configures, installs and troubleshoots PC systems and peripherals.
• Provides helpdesk and technical support for customers online, via email and over the phone.
• Provides training, repairs and preventative maintenance.
• Maintains a high degree of end user support ensuring equipment, software, communications and training is sufficient for all end user needs.
• Configures and tests customer purchased equipment before shipment.
• Creates and manages tickets on the helpdesk system.
• Assists the Systems and Network Manager with network and communication projects.
• Develops strong understanding of company products sold, equipment, requirements and objectives to ensure customers are provided with high quality support and satisfaction.
• Adheres to internal procedures and suggests improvements if needed.
• Provides weekend/afterhours emergency coverage when needed and scheduled.
• Maintains and projects professionalism when speaking/interacting with customers.
• Responsible for working according to the company’s safety and quality standards.
• Maintains a safe and clean work area.
• Performs other related duties as required and assigned.
• Maintains hardware and software inventory.
• Maintains help desk application to develop support activity database.
• Develops strong understanding of company operations, requirements and objectives to ensure all IT operations support the corporate objectives.
• Trains and assist IT support specialists.
• Receives and resolves help desk tickets that Technical Support Level 1 employees cannot resolve.
• Adheres to internal IT Procedures and suggests improvements if needed.

Qualifications

• Bachelors of Science in Information Technology (BS) or its equivalent formal training.
• Minimum three (3) years to six (6) years in the Information Technology (IT) industry

PHYSICAL DEMANDS

Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to (25) twenty-five pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.

ITAR Requirements

To conform to U.S. Government commercial space technology export regulations, including the International Traffic in Arms Regulations (ITAR), 8 U.S.C. § 1324b(a)(3), applicants for employment at Point Blank Enterprises, Inc. must be a U.S. citizen or national, lawfully admitted for permanent residence into the U.S. (i.e. current green card holder), or lawfully admitted as a refugee or granted asylum under 8 U.S.C. § 1157-1158. Learn more about the ITAR here.

Equal Employment Opportunity

Point Blank Enterprises, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Point Blank Enterprises, Inc. hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Point Blank Enterprises, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws.

Affirmative Action and Disability Accommodation

Applicants wishing to view a copy of Point Blank Enterprises, Inc. Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at humanresources@pbearmor.com.