What are the responsibilities and job description for the Broadband Operations Lead position at Point Broadband?
About Us:
Point Broadband is a leading provider of broadband services to rural communities and small towns. We are committed to delivering the best possible service to our customers, and we are looking for a talented Operations Manager to join our team. In this role, you will be responsible for leading and managing the local and/or regional market to ensure efficient operations that support our customers at an optimal level. You will also develop and implement strategies to improve customer satisfaction and loyalty, manage and develop department employees, and communicate effectively with customers, management, employees, and installation and service partners. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Key Responsibilities:
Requirements:
We are seeking an individual with a Bachelor's degree from a four-year college or university and seven to ten years of related experience, including two years of operations management. Key qualifications include:
Point Broadband is a leading provider of broadband services to rural communities and small towns. We are committed to delivering the best possible service to our customers, and we are looking for a talented Operations Manager to join our team. In this role, you will be responsible for leading and managing the local and/or regional market to ensure efficient operations that support our customers at an optimal level. You will also develop and implement strategies to improve customer satisfaction and loyalty, manage and develop department employees, and communicate effectively with customers, management, employees, and installation and service partners. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Key Responsibilities:
- Lead and manage the local and/or regional market to ensure efficient operations.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage and develop department employees through training and development programs.
- Communicate effectively with customers, management, employees, and installation and service partners.
Requirements:
We are seeking an individual with a Bachelor's degree from a four-year college or university and seven to ten years of related experience, including two years of operations management. Key qualifications include:
- Able to work with mathematical concepts such as probability and statistical inference.
- Able to define problems, collect data, analyze data, establish facts, and draw valid conclusions.
- Able to interpret technical instructions and deal with abstract variables.
- Able to handle confidential material and information.
