What are the responsibilities and job description for the Field Service Technician, 1st Class position at Point Eight Power?
Position Summary
Deliver best in class thinking and service to the oil and gas, marine, and energy markets through listening, applying intelligence and responding. Every time. The Field Service Department is responsible for driving aftermarket service revenue and cultivating strong client relationships by providing exceptional startup, maintenance, retrofit, and engineering servicesto our clients. The overall objective of this position isto provide both proactive and reactive service excellence to clients through customer‐focused communication, technical expertise, and preventative maintenance in a manner that reflects our company brand. Consistent and accurate modeling and representing of the Point Eight Power brand, mission, vision, values and organizational strategy are essential to achieving the goals of the organization.
Essential Accountabilities
- Perform field preventative/routine maintenance, installation, calibration, and emergency services for new or existing clients on low/medium/high voltage power systems across a variety of industries on Point Eight Power custom equipment or other existing distribution apparatus. Troubleshoot, inspect, diagnose, repair, and service proprietary and competitor generator components to include breakers, shutdown switches, wiring harnesses, alternators, and battery systems.
- Deliver best‐in‐class service through demonstrating a mastery in technical knowledge of troubleshooting, root cause analysis, electrical control maintenance standards, low/medium/high voltage and arc resistant theory, and on‐site field estimation.
- Offer accurate resolutions and maintenance education for clients through successful technical support in intense, high‐level risk or security environments with little to no supervision, as a singular representation of Point Eight Power and its service capabilities.
- Exude leadership in mentoring and training for junior‐level service personnel, under the supervision of the Field Service Manager, Field Retrofit Specialist.
- Ensure safety of personnel and equipment by providing on‐call emergency services and maintaining communication with internal departments, or through collaborative support of other technicians in the field.
- Promote cost reductions, drive accurate maintenance and service estimations, and increase part sales by consulting with other senior Field Service Technicians, Technical Assistants, and other related team members.
- Performance objectives, and their related measures, are determined in relation to the Strategic Plan; these are presented in accordance with Point Eight Power’s “Policy, Objectives, Leadership Commitment and Communication” procedure.
- All employees contribute to the effectiveness and success of the company; as such, all employees are jointly accountable for the achievement of these objectives. It is PEP’s expectation that personnel will execute their roles in accordance with the tenets set forth in the policies, procedures, and associated processes that comprise the Point Eight Power Business Management System.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- On call
Work Location: In person
