Banquet Server

Job Summary:

The Banquet Server is responsible for delivering exceptional dining service to guests in both a fine dining and banquet-style environment. This role requires excellent customer service skills, attention to detail, and the ability to work as part of a collaborative hospitality team.

Key Responsibilities:

• Greet and serve guests warmly, and answer questions about dining offerings.
• Serve meals and drinks promptly and professionally, ensuring guest satisfaction.
• Maintain knowledge of menu items, including ingredients and dietary needs.
• Set up and break down dining areas for daily service and special events, including arranging tables, chairs, linens, place settings, and décor.
• Assist with setting up buffet stations, food displays, beverage stations, and bar setups.
• Ensure service areas and equipment are clean and organized pre- and post-event.
• Follow table service etiquette and maintain cleanliness and presentation during service.
• Work with wait staff, kitchen, and event teams to ensure smooth group service.
• Address guest concerns professionally and escalate to management when needed.

Additional Responsibilities:

• Assist in restocking service areas and maintaining supplies during events and shifts.
• Help with post-event clean-up, including removing trash, wiping down surfaces, storing leftover items, and resetting spaces for the next event.
• Ensure all serving and event materials are returned to proper storage and report any damaged or missing items.
• Perform other duties as required or requested by management to support our operations.

Physical Requirements:

• Ability to stand and walk for extended periods during shifts.
• Capability to lift and carry trays, dishes, and supplies up to 40 pounds.
• Comfortable moving quickly and efficiently in a busy environment.
• Ability to work nights, weekends, holidays, and long shifts as needed.

Qualifications:

• Fine dining or banquet experience preferred; willing to train the right candidate.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Familiarity with POS systems and food safety standards.
• Professional appearance and a customer service attitude.