What are the responsibilities and job description for the RESERVATIONS CLERK position at Point Sebago Resort?
Primary Duties & Responsibilities :
- To be an Ambassador for Cove Communities and Point Sebago at all times by choosing your attitude each day and committing to a culture of service, hospitality, and accountability.
- To treat all internal and external customers with respect and embrace your role as a problem solver who is committed to continual improvement and exceeding guest expectations by living Cove's Core Values.
- Answer all incoming reservation calls in a timely manner while projecting a professional, courteous and enthusiastic attitude.
- Use a computerized reservation system accurately, enter new reservations and service existing reservations via incoming calls and by customers in person.
- Understand reservation strategies and apply these methods to maximize occupancy per available inventory.
- Process and reconcile payments on all reservations, send confirmations, prepare and update reports as needed.
- Provide accurate information about our resort, availability, rates and amenities.
- Upsell additional facilities and services, when appropriate.
- Keep manager(s) appraised of all problems or incidents.
- Support Cove Communities and Point Sebago policies at all times.
- Will make outbound calls when necessary :
- Collect deposits
- Inform guests of changes, etc.
- Sales calls
- Will communicate to appropriate Point Sebago staff details of incoming guest requirements.
- Any other task that may be assigned (i.e. washing & gassing golf carts outside)
Required Skills / Abilities :
Education and Experience :
Compensation
Living Our Core Values :
Our Core Values are a way of life, not just empty promises. We're searching for team members who :
About Cove Communities :
Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.
Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Cove is committed to providing employees with a work environment free of discrimination and harassment.
Salary : $16 - $18