What are the responsibilities and job description for the Client Service Specialist - Insurance position at Point Wealth Management?
About Point Wealth Management:
At Point Wealth Management, our purpose is clear: "With the guidance of our team, our clients can make decisions that are aligned with what they value most. As our firm delivers on this promise, our team gets to live lives they are proud of, do work that excites and challenges them, and serve their clients, their families and their communities in powerful ways."
We are an experienced Wealth Management team serving high net worth individuals, business owners, and families. Our clients value our relationship-oriented approach that enables them to make educated decisions with efficiency and confidence. Our office is in Melville, NY.
Role Overview:
We're seeking a motivated and detail-oriented Insurance Client Service Specialist to join our growing team. This role is crucial in supporting our advisors and ensuring smooth operations for our clients.
At Point Wealth Management, we believe in nurturing talent and providing opportunities for growth. As our Client Service Specialist, you'll have the chance to expand your skills, learn about wealth management, and potentially advance your career within our supportive team environment. We utilize modern financial technology and encourage innovation in our processes. You'll have the opportunity to interact with high-net-worth clients, contribute to our client education initiatives, and play a crucial role in delivering exceptional client experiences.
Key Responsibilities:
- Facilitate the onboarding process for new clients, ensuring all insurance-related illustrations and documentation are completed accurately and efficiently.
- Assist in the underwriting process by gathering necessary documentation, scheduling medical exams, coordinating with underwriters, and ensuring all requirements are met.
- Serve as a primary contact for clients via phone, email and in-person; providing updates on policy statuses, addressing inquiries, and offering solutions to any issues that arise.
- Manage the full lifecycle of insurance policies, including applications, renewals, modifications, and cancellations, ensuring all actions are documented and compliant.
- Monitor and track late payments, communicate with clients to resolve issues, and work to ensure timely payments and policy continuity.
- Reach out to clients to schedule needed appointments for advisors.
- Maintain organized and accurate records of all insurance-related documents, ensuring compliance with industry regulations and internal standards.
- Work closely with internal teams, including financial advisors and underwriters, to align insurance operations with overall wealth management strategies.
- Stay current with industry regulations, ensure adherence to compliance standards, and generate reports for internal use and client presentations.
Qualifications and Skills:
- Previous experience in insurance operations, underwriting, or a similar role within financial services is a plus.
- Bachelor's degree in finance, business, or related field (or equivalent work experience)
- New York Life & Health Insurance License (preferred)
- Strong proficiency in Microsoft Office suite
- Excellent communication skills, with the ability to explain complex insurance concepts to clients
- Detail-oriented approach, coupled with a talent for seeing the big picture in wealth management
- Commitment to continuous learning and professional development in the insurance field
What We Offer:
- Full-time, in-office position (9:00 am – 5:00 pm, Monday-Friday)
- Competitive base salary
- Performance-based bonus (eligible after 3 months)
- 401(k) with company match
- Comprehensive health, dental, and vision insurance
- Group long-term disability insurance
- Paid time off
- Professional development opportunities and significant potential for growth
- Exposure to various aspects of the financial services industry
- Collaborative team environment with regular team-building activities
- Work-life balance and a culture that values your ideas and contributions
How to Apply:
Please visit our website (www.pointwealth.com) to learn more about our team. Qualified candidates should submit their resume and a brief cover letter explaining why they're excited about this opportunity.
Join us in our mission to provide outstanding wealth management services while growing professionally in a dynamic and rewarding environment. Point Wealth Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.