What are the responsibilities and job description for the Lead Program Analyst, Operational Resiliency and Business Continuity position at Point32Health?
Job Description:
As a key member of the Point32Health team, you will contribute to the development, implementation, testing, and maintenance of operational resiliency capabilities within the Cyber and Information Security department. The successful candidate will interface with various levels of staff and management throughout the organization, working closely with planners to support operational resiliency efforts, recovery plan maintenance, education of stakeholders on their roles, responsibilities, and more.
Key Responsibilities:
- Support risk assessment, business impact analysis, and business continuity strategies.
- Implement program changes based on defined process improvement opportunities.
- Lead cross-functional operational resiliency events of all sizes and high-severity incident/crisis events across the Point32Health organization.
- Assist and support the cost feasibility of solutions and make recommendations that support objectives.
- Maintain and support operational resiliency awareness and training programs.
- Lead various tabletop, simulation exercises across the business, technology, vendor, and business stakeholder communities.
- Ensure that project management tools, processes, standards, and techniques are followed.
Qualifications:
- Bachelor's degree in a related field or equivalent experience.
- 3-5 years of business continuity and/or disaster recovery experience.
- Program management or equivalent experience leading significant initiatives.
Skills and Qualities:
- Ability to thrive in a matrixed environment that demands a consultative approach and solutions.
- Outstanding relationship management skills required, including very strong situational leadership skills to effectively manage difficult group dynamics and reach a positive outcome.
- Accomplished multi-disciplinary team leader and team-builder with the ability to oversee a team of project managers and willingness to take a hands-on approach.
- High level oral, written, and presentation skills, including ability to obtain buy-in from internal and external senior leaders on new programs and changes to existing programs.
- Must have experience or aptitude and willingness to obtain expertise to effectively manage unplanned events and incidents of varying complexity.
- Must be flexible and a proponent/champion of change, able to conceptualize and envision the impact of change, and propose new ways to do business.
- Ability to balance strong leadership on day-to-day program management while understanding the broader needs and vision for the program.
- Ability to present technical information in a way that establishes rapport, persuades others, and gains understanding.
- Familiarity with business continuity, disaster recovery, incident management practices, tools.
- Proficiency with Microsoft 365 products (Word, Excel, PowerPoint, SharePoint, Teams).
