What are the responsibilities and job description for the Senior Customer Success Manager position at PointCare?
Title : Senior Customer Success Manager (Sr. CSM)
Employment Type : Full-Time (FTE)
Location : Remote
Compensation : $80,000 - $110,000 OTE based on experience and qualifications
Company
PointCare is a B2B Healthcare SaaS company that provides U.S. health coverage management services aimed at streamlining healthcare accessibility for publicly covered patients nationwide.
PointCare’s mission is to make public health coverage work for the 90M Americans who can’t afford healthcare and don’t know how to access it properly. We do this by transforming how providers manage millions of patients annually, and we believe that fixing problems in coverage management will increase the quality, and reduce the cost, of healthcare for everyone.
Our vision is to enable health systems to discover, secure, and manage public coverage for their members. This allows all care to be compensated for health systems while providing financial security for members.
Role
Reporting to the Head of Customer Engagement, you will play a crucial role as the voice of the customer (VOC) growing our business through management of customer relationships, value narratives, and stakeholder collaboration. As a Senior Customer Success Manager, you will ultimately be expected to own and develop your book of business independently, leveraging the resources at your disposal.
Your primary responsibilities will be the following :
- Business Acumen : operate in a way that serves both the customer and company
- Subject Matter Expertise : become a trusted advisor with a consultant mindset that understands the industry and product at an advanced level
- Relationship Management : keep stakeholder sentiment as high as possible, while maintaining internal alignment towards execution
- Project Management : manage expectations, timelines, and deliverables in a responsible and timely manner
- Operational Excellence : ensure calls, data, and notes are organized in a visible and actionable manner for efficient collaboration and execution
To be successful in this role, you will need the following core skills :
You will be expected to collaborate with the following stakeholders :
Your overall performance will be measured by :
Ideal Qualifications
Benefits
Expected Timeline
Salary : $80,000 - $110,000
