What are the responsibilities and job description for the Front Desk Agent - Hotel position at Pointe Plaza Hotel?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
```Requirements```
- Previous experience in a hotel or hospitality setting preferred
- Excellent customer service and communication skills
- Proficiency in using phone systems and computer software
- Bilingual or multilingual skills are a plus
- Strong problem-solving abilities
- Ability to work flexible hours, including evenings, weekends, and holidays
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Experience:
- Hotel: 1 year (Required)
License/Certification:
- FSD (Preferred)
Work Location: In person
Salary : $19 - $22