What are the responsibilities and job description for the Technical Support Specialist I position at PointSolve Technology Inc?
Job description
PointSolve Technology, Inc. is looking for a technical support person to help support our current managed Information Technology division for our Lebanon, PA location.
Responsibilities include:
- Performing on-site or phone support, troubleshooting and installation.
- Provide technical support and remote help desk services to clients, escalating when necessary
- Review current systems and make technical/process recommendations for improving efficiency
- Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance, and reliability of client’s network
- Maintain client documentation
- Stay up to date with relevant state-of-the-art technology, equipment, and/or systems
- Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry
- Ability to perform in a call center environment
- Supporting multiple companies with end user requests and third-party business applications
- Efficiently communicate with technical and non-technical end users
All candidates must have a valid driver's license and their own insured vehicle as this job requires travel in the service area and must also pass a required background check.
Must be a problem solver with experience in Desktops and Microsoft based computing systems.
Ability to work a flexible schedule including weekends and a shifted workday on occasion.
Must have working knowledge of some or all the following systems:
Windows 8/10Microsoft OfficeMicrosoft Office 365Windows Print Servers and printer systemsBasic Network equipment
Knowledge of the following is a plus:Mac OSLinux
Candidate should also be fluent in the standard functionality of network troubleshooting, dealing with DNS, DHCP, basic IP configurations etc.
Experience: 1-3 years of experience a plus but not required. Qualified individuals without experience will be considered.
Education: High School Diploma or GED is required.
Other: Strong communication skills and superior customer service skills are required. Preferred but not required A Certification or MCP
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- On call
- Weekends as needed
Work Location: In person
Salary : $17 - $20