What are the responsibilities and job description for the Retail Training & Excellence Lead - North America position at Polène Paris?
Founded in 2016, the French leather goods house Polène stands out for its craftsmanship of excellence in creating timeless pieces with organic design directly inspired by nature.
In a context of strong growth and international expansion, we are structuring our business in 2025 and we are surrounding the best talent to deploy fine expertise at all levels of our organization. Our resolutely artistic positioning is part of the rise of our range of bags and jewelry, supported by 800 artisans in our Spanish workshops in Ubrique.
Polène’s history can be written with you: join us in contributing to this adventure, creating an excellent customer experience within our internationally renowned boutiques.
Within the Training & Excellence team
The Retail team is structured and supports Polène’s upscale, both in its customer experience and in the expansion of new stores around the world. It is in this very challenging context that the creation of the Training & Excellence Pole was born.
Attached. At the Training & Excellence Retail Partner, you will support the entire Retail team in the North America’s zone in developing their skills and performance.
You will actively deploy our training strategy by supporting our retail teams in developing their skills to ensure the continuous improvement of our customer experience.
Your missions
- Embody the DNA of Polène by being an e rice ambassador of our training strategy to all our teams
- Establish a relationship of trust with the in-store teams by promoting a constructive learning culture.
- Adapt training programs to the specific needs of the stores and the culture of the area to ensure continuous learning
- Train and support sales teams around four pillars: the history of Maison Polène, the expertise of products and collections, the Polène sale ceremony, and personalized sales, respecting the overall training strategy.
- Monitor the performance indicators of the shops in your area and your own training KPIs, write monthly/post-training reports, and develop action plans based on results.
- Monitor customer satisfaction indicators (NPS, Mystery Shopping) and actively contribute to their improvement. Participate in the customer welcome, floor management and onboarding of newcomers.
Our expectations
- A significant experience of at least 5 years in training in the Leather, Jewelry, Fashion or Beauty sector
- Strong skills in defining customer experience and premium and luxury service, excellent knowledge and understanding of Retail, its issues and needs
- A strong digital appetite to implement an innovative training program and ensure team engagement in their training program
- The ability to analyze retail and business needs and translate them into training strategy
- A vision driven by excellence and performance, attention to detail. You will be required to travel frequently within your area.
- A particular affinity for the challenges of growth and rapid expansion, but also a sensitivity to the world of leather goods and luxury
- Autonomy, rigour, relational qualities and proven creative abilities: you are a force for proposition and like to innovate both in terms of strategy and content. A refined spirit of synthesis and an ability to unite around a team spirit will be essential qualities
- Fluency in English, which will be your main working language
- Proficiency in PowerPoint, Excel and digital tools such as Teach On Mars or Rise Up
La Maison Polène is committed to ensuring inclusive recruitment processes and to ensuring the selection and promotion of each candidate in an ethical and fair manner.
