What are the responsibilities and job description for the Concierge position at Polacheck's Jewelers?
Job Summary:
The Concierge is a pivotal role within the boutique, responsible for providing unparalleled service to clients and ensuring an exceptional experience while showcasing the brand's heritage and craftsmanship. This position requires a blend of hospitality, product knowledge, and a passion for luxury timepieces.
This is a support role to leadership and sales team.
Key Responsibilities:
- Greet and assist clients upon arrival, ensuring a warm and welcoming atmosphere.
- Understand clients' needs and preferences to provide tailored recommendations and product demonstrations.
- Maintain comprehensive knowledge of Rolex collections, features, and history to effectively communicate the brand's value.
- Assist with the sales process, including order placement, follow-up, and post-purchase support, to ensure a seamless client experience.
- Organize and support boutique events, including private viewings and VIP gatherings, to enhance client relationships.
- Develop and nurture long-term relationships with clients, encouraging loyalty and repeat visits.
- Monitor stock levels, assist in inventory management, and ensure displays are well-maintained and visually appealing.
- Gather client feedback and insights to help improve service offerings and address any concerns promptly.
- Work closely with the boutique team to maintain a cohesive environment and achieve collective goals.
Qualifications:
- Previous experience in luxury retail or hospitality is highly desirable.
- Excellent interpersonal and communication skills, with the ability to engage clients and convey information effectively.
- Strong focus on delivering exceptional service and anticipating client needs.
- Keen eye for detail, particularly in presentation and service delivery.
- A genuine interest in luxury timepieces, particularly Rolex, and an understanding of luxury retail dynamics.
Additional Requirements:
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to thrive in a fast-paced, high-end retail environment.
